Return & Warranty Policies
Returns, Replacements & Warranty Information
We try to make it easy, keeping your pet happy is our goal.
We accept returns in NEW CONDITION only within 30 days of purchase.
We only accept returns for items purchased directly on dannysfamilypets.com and in the original product packaging. If you purchased our products from the physical storefront, please contact the retailer to request a return.
We do not accept scratched, chewed or products covered in fur. We do not accept returns that are not in original packaging.
For unopened and unused products returned in original, sellable condition within 30 days of the date of purchase, we will extend a full refund of the purchase price (excluding shipping charges). We do not refund original or additional shipping fees when returning defect-free items.
We process refunds within 5 days of receiving the item. We recommend you use a delivery confirmation service.
DEFECTIVE ITEMS: Please send us an email if you feel an item is defective upon opening using the contact us form within 30 days. In many cases, defective items do not need to be returned for a refund.
WRONG SIZE: Please place a new order for the correct size. Send back the other item for a refund. We process refunds within 3 days of receiving the item.
OUR MISTAKE: In cases where we have shipped you an incorrect product, we will issue you a return label. We will re-ship your order at our expense.
EXCHANGES: We are sorry, we don’t do exchanges. Simply reorder the new item and we will refund you for the item you returned.
CANCELLATION POLICY: If you are attempting to cancel your order due to a promo code error, please reach out to firstname.lastname@example.org for a price adjustment instead of placing a new order.
If you still need to cancel your order, please send an email with the subject "CANCEL ORDER" to email@example.com within one hour of placing your order. Cancellations are not guaranteed, especially on holidays or weekends. We will do our best to accommodate you.
WARRANTY: Danny's Family Pets warrants to the original consumer, that our products will be free of defects for a period of time (varies based by product) from the date of purchase. The manufacturer’s liability hereunder is limited to replacement of the product. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, tampering, or other causes not arising from defects in material or workmanship.
TO EXERCISE YOUR WARRANTY: If, during your warranty period, your product malfunctions*, please call our office at (312) 532-6631 for a return authorization number. Authorizations will require that you have the original dated proof of purchase.
*Please see product description for use instructions.
Please provide us with your order number, the item(s) you wish to return and the reason for the return. Please make sure to properly package your returns as we are unable to issue credit for damaged merchandise.
For approved returns we will issue a credit within 5 business days via the same method of payment used for the order .
Danny's Family Pets is not responsible for rips or tears that were not noticed immediately after the package was opened.
Please include a copy of your original receipt and your return merchandise authorization number and send to:
Danny's Family Pets And Accessories
Attn: Danny's Family Pets – Returns
315 N Broad street
Griffith, IN 46319
In cases where we have shipped you an incorrect product, we will issue a return label to have the item picked up. We will re-ship your order at our expense.
If you have any questions regarding these policies, please contact Danny's Family Pets at 312-532-6631 or by clicking here.